RETURNS & REFUNDS

We hope you’re stoked with your NORTH 43° gear. If something isn’t right, we’ll help get it sorted.

30-DAY RETURNS

You can request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

• Unworn and unused
• In the same condition you received it
• Free from marks, odours, pet hair or other signs of wear
• Returned with any original tags and packaging where applicable

To start a return, contact us at support@north43degrees.com with your order number and the item(s) you would like to return.

Please contact us before sending anything back so we can provide the correct return instructions.

RETURN SHIPPING

Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order.

We recommend using a tracked postal service. NORTH 43° cannot be responsible for returns that are lost before reaching us.

Original delivery charges will be refunded where required by applicable consumer law. Additional delivery costs resulting from choosing a more expensive delivery option than our standard service may not be refundable.

REFUNDS

Once your return has been received and inspected, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow time for your bank or payment provider to process the refund after it has been issued.

Where permitted by law, we may make an appropriate deduction from a refund if an item has been handled beyond what is reasonably necessary to inspect it.

DAMAGED, FAULTY OR INCORRECT ITEMS

Something gone wrong? Get in touch.

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty or different from what you ordered.

Email support@north43degrees.com with:

• Your order number
• A description of the issue
• Clear photographs where relevant

We’ll review the issue and arrange an appropriate solution.

Nothing in this Returns & Refunds Policy affects your statutory rights.

NON-RETURNABLE ITEMS

We cannot accept returns for:

• Gift cards
• Items that have been worn, washed or altered
• Items returned in a condition that makes them unsuitable for resale, except where your statutory rights apply
• Personalised or custom-made products where the statutory cancellation right does not apply

If you’re unsure whether your item can be returned, contact us before sending it back.

CANCELLING AN ORDER

If you change your mind before your order has been dispatched, contact us at support@north43degrees.com as soon as possible.

We’ll do our best to stop the order, although we can’t guarantee cancellation once fulfilment has started.

Your statutory cancellation rights for eligible online purchases are unaffected.

CONTACT

Questions about a return or refund?

NORTH 43° Customer Support
support@north43degrees.com

Please include your order number whenever contacting us about an existing purchase.

CHASE DEEP SNOW.