Shipping policy

SHIPPING POLICY

Last updated: 4 September 2026

Thanks for shopping with NORTH 43°.

This Shipping Policy explains how we process and deliver orders placed through north43degrees.com.

ORDER PROCESSING

We aim to process and dispatch orders as quickly as possible.

Orders are normally processed within 1–3 working days after your order has been confirmed.

Working days are Monday to Friday, excluding UK bank holidays.

During collection launches, promotional periods and other particularly busy periods, processing may take slightly longer.

Once your order has been dispatched, you’ll receive a shipping confirmation email where available.

UK DELIVERY

Available delivery options and their prices will be shown at checkout before you complete your order.

Estimated delivery times begin after your order has been dispatched, not from the date the order was placed.

Delivery estimates are provided as a guide and may occasionally be affected by circumstances outside our reasonable control.

SHIPPING COSTS

Shipping charges are calculated and displayed at checkout.

Any applicable shipping charge will be clearly shown before payment is taken.

From time to time, NORTH 43° may offer free or discounted shipping as part of a promotion. Any applicable conditions will be displayed with the offer.

ORDER TRACKING

Where tracking is available for your chosen delivery service, tracking information will be provided after your order has been dispatched.

Please allow some time after receiving your dispatch confirmation for tracking information to become active.

DELIVERY ADDRESSES

Please check your delivery address carefully before completing your order.

Customers are responsible for providing complete and accurate delivery information.

If you notice an error after placing your order, contact us immediately at:

support@north43degrees.com

Please include your order number and the correct address.

We’ll do our best to amend your order before dispatch, but we cannot guarantee that changes can be made once fulfilment has started.

DELAYED ORDERS

Occasionally, deliveries can take longer than expected.

If your order hasn’t arrived within the expected delivery period, please check any tracking information provided to you.

If you’re still concerned about your order, contact support@north43degrees.com with your order number and we’ll investigate.

Nothing in this Shipping Policy affects your statutory rights regarding delivery.

LOST ORDERS

If you believe your order has been lost in transit, please contact us at support@north43degrees.com.

We’ll investigate the shipment with the relevant delivery provider and, where the order is confirmed as lost, provide an appropriate solution.

Please don’t submit a duplicate order unless you intend to make an additional purchase.

DAMAGED PACKAGES

If your parcel arrives visibly damaged, please take photographs of the packaging before opening it where possible.

If the products inside are damaged, contact support@north43degrees.com as soon as possible and provide:

Your order number
A description of the problem
Photographs of the packaging
Photographs of any damaged products

We’ll review the issue and get it sorted.

UNDELIVERABLE & RETURNED ORDERS

An order may occasionally be returned to us because it could not be delivered.

This can happen because of an incorrect or incomplete address, unsuccessful delivery attempts or failure to collect a parcel from a collection point.

If an order is returned to us, please contact support@north43degrees.com.

We’ll discuss the available options with you. Additional postage charges may apply where an order needs to be sent again due to incorrect information provided when the order was placed, where permitted by law.